We’ve all heard about the Internet of Things (IoT), but not everyone knows exactly what it is and how it can assist in the delivery of digital government services.
Citizen engagement with government is constantly evolving, as mobile technologies and new methods for communications create an access anywhere-anytime landscape with public services.
Last year at the GovInnovate Summit, we spoke with one of the exhibitors, SAP hybris about their latest projects. We were interested to find out they've worked with the American Girls Scouts to help modernise their business model. Here what Kathleen O'Brien, Global Industry Principal, Public Sector at SAP hybris Australia has to say about improving citizen engagement through online platforms.
As government’s begin to ride the wave of innovation, it will be important for departments across federal, state and local levels to make sense of these vast and complex new sets of information.
So I’m the new kid on the block.
After four weeks as the inaugural Chief Digital Officer I don’t yet have all the answers, but I have nearly figured out the questions – and in the hypefest that surrounds everything digital, this seems like a critical first step.