GovInnovate Brief

4 essential pillars of digital government

Posted by GovInnovate Team on 24-Feb-2017 16:44:36


Building government services for long-term success over short-term advantage will mean your platforms have a stronger and more resilient foundation when problems arise.

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Topics: Digital Delivery

Is Australian digital government at a crossroad?

Posted by GovInnovate Team on 13-Jan-2017 12:41:09


It seems as though it was all a dream. Australia desperately needed an experienced digital transformation evangelist, and when Malcolm Turnbull created the Digital Transformation Office in 2015, it seemed almost too good to be true when it was announced that digital evangelist, Paul Shetler would be heading the project.

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Topics: Digital Delivery

Impact report: how two governments transformed service delivery

Posted by GovInnovate Team on 19-Aug-2016 16:04:11

Government’s today don’t have to be tarred with the laggard-technology brush especially with the latest developments in technology that are at the tips of our fingers.

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Topics: Digital Delivery

How Australia Post is transforming digital delivery

Posted by GovInnovate Team on 23-Nov-2015 13:28:28

Australia Post is helping to transform service delivery while also becoming more customer-centric. We spoke with Andrew Walduck, Executive General Manager, Trusted eCommerce Solutions at Australia Post, about the biggest challenges and successes in creating digital services for customers.

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Topics: Digital Delivery, Implementing Digital Services, Digital Transformation, eCommerce, Online Retail, Australia Post

Canberra’s first CDO asks 3 simple questions on delivering great digital services

Posted by GovInnovate Team on 23-Nov-2015 10:22:27


So I’m the new kid on the block.

After four weeks as the inaugural Chief Digital Officer I don’t yet have all the answers, but I have nearly figured out the questions – and in the hypefest that surrounds everything digital, this seems like a critical first step.

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Topics: eGovernment, Citizen Engagement, Public Services, Digital Delivery, Digital Transformation

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