The GovInnovate team was fortunate to host Hillary Hartley, Digital Government Pioneer for the US Government at the GovInnovate Summit in November 2016. Hillary shared the stage with the Digital Transformation Agency’s former Chief Digital Officer, Paul Shetler, and together they bestowed on the audience their knowledge and experience in the digital transformation space.
As government’s begin to ride the wave of innovation, it will be important for departments across federal, state and local levels to make sense of these vast and complex new sets of information.
Amid all the discussion for the most efficient ways of delivering digital services within the public sector, there was one clear takeaway from the GovInnovate Summit; if government is set to transform, online giants like Amazon have set the standard for digital customer experiences. This post will provide a breakdown of the keynote presentations from the GovInnnovate Summit that took place on the 24-26 November in Canberra.
A recent report by the Committee for Economic Development of Australia (Ceda) predicted almost 40% of existing jobs will disappear because of technological advancements. CEDA's chief executive, Professor Stephen Martin said jobs that involved "low levels of social interaction, low levels of creativity, or low levels of mobility and dexterity" were most likely to be replaced by automation.
New research conducted by Deloitte revealed that 96% of government officials described the impact of digital technologies as ‘significant’, with three-quarters of respondents also describing the journey to digital government as ‘disruptive’. One of the driving factors behind this assumption is the idea that closed ecosystems cannot compete in an open world.
Estonia’s tax system was labeled by Business Insider as “scarily efficient”, but why? Over the past 15 years, the Estonian Government has improved efficiencies within the online submission process, making it possible for people with two or three incomes to submit their online tax in under five minutes.
So I’m the new kid on the block.
After four weeks as the inaugural Chief Digital Officer I don’t yet have all the answers, but I have nearly figured out the questions – and in the hypefest that surrounds everything digital, this seems like a critical first step.